Contact information

Contact THE SPARKLING LAB

For all enquiries, please email thesparklinglabtt.us@gmail.com.

Contact us for order assistance, personalisation questions, TikTok LIVE orders, shipping enquiries, cancellations, returns, refunds, product care, manufacturing-defect concerns, or privacy questions.

For help with an existing purchase, please include your order number or reasonable proof of purchase and a description of your enquiry. Where practical, clear photos or a short video can help us understand a product concern.

Please contact us before returning an item so we can provide return instructions. If your tumbler is cracked, broken, or leaking, stop using it and contact us for safe handling instructions.

We ship across the United States. For international orders, please email us before ordering to ask about destination availability and shipping costs. International shipping may cost more.