Shipping policy
Shipping and processing
THE SPARKLING LAB creates handmade, personalised snow globe tumblers for website and TikTok LIVE orders.
Where we ship
We ship across the United States. For international orders, please contact thesparklinglabtt.us@gmail.com before ordering so we can confirm whether shipping is available to your destination and provide a shipping quote. International shipping may cost more than domestic shipping. Contacting us does not guarantee that we can fulfil an international order.
Shipping charges
Our current US shipping options are Standard shipping at US$9.99, with free Standard shipping for orders of US$85 or more, and Express shipping at US$15. Available options and applicable charges are shown at checkout.
Personalised orders and dispatch
Processing and shipping transit are separate stages. Your tumbler must complete personalisation, any required curing, and quality checks before dispatch. For a delivery-date question or a TikTok LIVE order, please contact us before ordering so we can clarify the customisation schedule and expected dispatch timing. Choosing Express shipping does not mean that personalisation or production is completed sooner.
Delivery estimates and updates
Shipping estimates are not guaranteed delivery dates. If you have a question about your shipment or need help with a delay, missing parcel, or transit damage, email thesparklinglabtt.us@gmail.com with your order number and the details available to you so we can help investigate.
Address corrections
Please check your delivery address carefully when ordering. If you notice an error, contact us as soon as possible. We will check whether it can be corrected before dispatch. If your order has already shipped, contact us so we can discuss the available next steps.
Damaged or unsafe items
If your tumbler arrives cracked, broken, or leaking, stop using it and contact us. Where practical and safe, include photos of the item and packaging. Do not handle broken glass or send a leaking item back without suitable instructions.